Confirmation – All orders will be confirmed by email, which will include the online order number. On line customers will then be notified by email on despatch of their order. Please quote your online order number in any correspondence.
Cancellation/changes–If you wish to cancel or change an order, please call +44 (0) 1243 532888 or email firstname.lastname@example.org. Orders may have already been processed and despatched, in which case, please see Returns Policy.
Out of Stock items – We make every effort to ensure that we have the stock to fulfil orders, however, there may be times when demand is high. You will be notified as soon as is possible if there is a delay in the despatch of your order. All items are ‘subject to availability’.
Payment – Foundry accept most major credit and debit cards – please see the checkout for accepted cards. Payment will be taken as the item is despatched. All prices are quoted in GB Pounds. Local currency prices can be found using an Internet currency converter.
Non UK Orders / Import Duty – Purchasers outside the UK may be subject to local duty/tax at the point of import, this is the responsibility of the purchaser. Please contact your local Customs Office for information.
Shipping – UK and European delivery charges are shown at the on line check out. All items will be sent by Royal Mail and will be Tracked and a Signature required. Costs are shown at Check Out.
For large items – Boots and Jackets – charges are as outlined below. For multiple items on the same order, delivery will be charged on the largest/heaviest item and free for the additional items.
Large Items, UK Orders – Courier Delivery £7:95 for each complete order (please allow 2-3 days).
Large Items, European orders – Courier Delivery £12 for each complete order (please allow approximately 5 working days).
Large Items, Overseas orders outside Europe – Please contact us at email@example.com for a specific country quote.
In Store Collection – It is possible to collect from Foundry Motorcycle store near Chichester, UK. Please check our opening days and times before coming. Please also call on +44 (0) 1243 532888 or email firstname.lastname@example.org to confirm that your items are at the shop.
You will be entitled to one free coffee/tea on collection of your goods. We look forward to seeing you !
Carriers – Foundry Motorcycle monitor the cost of shipping from different suppliers and reserve the right to change those suppliers without notice, in order to provide the best offer.
Shipping Time – Many packages will be delivered ‘next day’ after despatch, but please allow 2-3 working days for UK mainland and 5 working days for European deliveries.
Customs – Foundry cannot be responsible for items held locally in customs for whatever reason.
Security – For security reasons, orders will only be sent to the billing address.
Returns – If you are unhappy with your purchase you may return it to us for a refund within 14 days of receipt of the goods, providing the item is unused and reaches Foundry Motorcycle Ltd in a saleable condition with tags attached and original immediate packaging. Your refund will be in the form of the payment method used at the time of ordering and may take up to 10 working days. This applies to online and personally collected purchases. Please make sure that all returns are packaged correctly, Foundry cannot accept responsibility for items damaged during return.
Damaged or Defective products – Foundry must be notified within three days of despatch from Foundry if a product is being returned with either a suspected manufacturing defect or having been damaged in transit. This is in order that the warranty procedure can begin with the manufacturer or courier. Notification after this time may result in the warranty being invalid. Please telephone or email during working hours.
Exchanges – Customers wishing to exchange a non-faulty item for an alternative product will be responsible for returns to Foundry Motorcycle, and will be charged a standard charge for re-shipping. Exchanges may take up to 14 days, depending on availability.
UK – £7:95
Europe – £15.00
Rest of the world – To be quoted
Channel Island deliveries will be charged at the EU rate.
Faulty Goods – We make every effort to ensure that all items leave our premises in perfect condition. If you suspect something of having a manufacture fault or defect, then please contact us immediately by email at email@example.com or on +44 (0) 1243 532888, we will assess the issue and then if appropriate, arrange for an exchange.
Items damaged in transit – please notify us at firstname.lastname@example.org, within 2 days if you suspect that your item has been damaged in transit and we will have the item collected and where possible exchanged.
Return address: –
Foundry Motorcycle Ltd.
Unit 7, Littlemeads Business Centre
West Sussex, PO20 2EU
Telephone: +44 (0) 1243 532888